A number of people are complaining about Sinemia not delivering them their movie membership cards within the seven-day timeframe the company said it would. Although Sinemia has charged people for their memberships, the company has not been able to deliver the membership cards in a timely manner.

“We have seen strong demand for our new Sinemia membership plans and, while our processing operations have increased production, delivery times can be expected to be longer than usual,” Sinemia CEO Rifat Oguz told TechCrunch in a statement. “We greatly appreciate our subscribers’ patience while we work on preparing their cards. Please note that subscribers first month of service will not begin until their card arrives.”

Sinemia, which launched its low-cost plans earlier this month, says to expect your card to be delivered within seven days. Here’s the full text of the email Sinemia sends customers after their purchase:

We have received your payment.

We are now preparing your private card for your Sinemia Premium membership. Your card will be delivered to the shipping units within generally in 7 days, although it can vary depending on the campaign periods. Please note that the estimated time of delivery may also vary depending on the destination and workload of the shipping company at the time. You may start enjoying movie experience with SinemiaPremium right after completing your Premium card activation. You can activate your new Premium card via Sinemia mobile application or from your membership page. If you don’t have a password yet, you can create one from here. Your membership will begin right after your card is delivered.

But this is unacceptable for some customers, with some requesting refunds and others disputing the charge to their credit card company. I’ve sent a followup note to Sinemia to see if the company is offering any refunds.

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